1. What is business process outsourcing? Business process outsourcing otherwise know as BPO is the process of leveraging technology vendors in various third world or developing nations for doing a job which was once the responsibility of the enterprise. Or simply put, it is the process of shifting an internal job process to an outside/external company which might have a completely different geographical location.Generally the processes being outsourcing as part of BPO are backend jobs like call/help centers, medical transcription, billing, payroll processing, data entry and the like. Most of these jobs are outsourcing by first world nations like USA and UK to third world nations like India, Philippines, China, Malaysia and some eastern European countries.These nations have a good pool of English speaking youth who receive accent and job related training before they are inducted at a salary which is much lesser than what their counterparts in first world nations would demand. This allows first world organizations to get higher profits and provide better services by lowering the prices and by recruiting more labor than they could possibly do otherwise. In addition to benefiting the first world nations, business process outsourcing has also benefited third world nations by generating much needed jobs. 2. Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. 3. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.4. Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer5.PO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.6. Global Market by Industry Information Technology 43% Financial Services 17% Communication (Telecom) 16% Consumer Goods/ Services 15% Manufacturing 9% 7. Size of Global Outsourcing market200 USD$ 119 Billion 2005 USD$ 234 Billion 2008 (est.) USD$ 310 Billion 8. call centre employee costUSA US$ 19,000 annually Australia US$ 17,000 annually Philippines US$ 9,050 annually India US$ 7,500 annually
If you are planning to set up operations in Bangalore, we can help you with local knowledge, local experience and local contacts.
Advantage is a Bangalore-based management consultancy and recruitment company that specializes in helping overseas companies set up wholly owned subsidiary operations in India for:
* Software Development* Quality Assurance and Testing* Software Maintenance* Back-Office Business Processing* Professional Services* Customer/Call Support
We deliver an end-to-end, one-stop service that includes:
* Analysis (outsource or subsidiary), Scoping (what, where and when), Costing (startup, capital and operational budgeting) and Project Planning * All Company and Legal Registrations (including incorporation and STPI registration)* Project Management* Staff Recruitment** Office Premises & Corporate Housing Acquisition* Facility set up & Management of the Fit-out/Changes Acquisition and Installation of the IT, Network and Telecommunications Infrastructure
Advantage has helped 47 companies (large, medium and small) to set up or expand operations in Bangalore.
Our customers include:* Apple Computers* Appshop* CR2 Software* Digital Juice* GE India Technology Center* Kindle Banking Systems* National Semiconductors* Philips* Pivotal Software * Quicklogic* Sun Microsystems* Synopsys* Verifone
The process of creating a new operation in a country, of which you may have little or no experience, can present many challenges.
Our strength is in our understanding of the differences.Our advantage is in our experience.We anticipate the problems and provide the solutions.
We will help you cost, plan and create your own Offshore Services Center in India. Using Advantage is:* Cheaper than doing it in a high cost country* Cheaper than outsourcing to 3rd parties* Cheaper, Faster and Safer than doing all the work yourself* The lowest risk option
What our customers say:
"When I was assigned as CEO to start the Philips Software Centre in Bangalore India, I turned to Advantage for help in the start up phase. This was a smart decision. CN Kumar is well embedded in the local business community, is hard working, diligent and consistent. He has the experience to foresee issues that may arise and the mechanisms to resolve them. More than anything else, he delivers on promises. If I have to do something similar again, I know I can count on him."
Mr. Rajeev VarshneyaVice President and General Manager, Software/TechnologyPhilips Components, Sunnyvale, USA
"I have no hesitation in recommending Advantage's services to anyone who is setting up operations in Bangalore. They are professional, dependable, committed to results and the best connected individuals we have encountered in Bangalore."
Mr. Avinash Agrawal Managing Director Sun Microsystems, India Engineering Center
The end-to-end solution for operational start-up in Bangalore.
Advantage Offshore Knowledge Services Pvt Ltd1st Floor, Poornima25 Madras Bank RoadBangalore - 560 001India.
Contact: CN Kumar - cn@advantageofindia.com
Office Tel: +91 (80) 255 50 834Office Fax: +91 (80) 255 50 833
